Auto Repair in Richland, WA

Good people and a fair price

Absolutely amazing service. I was stuck and they did everything as quickly as possible and very thorough. If I lived in the area they'd have my service all the time!

I called yesterday to see about scheduling to get my A/C looked at, not only did they get me in immediately, they had it diagnosed, fixed and ready to go when I got off of work! Wayne was super helpful and the technician was great! I’ve always had such bad experiences with mechanics but I’m glad I reached out! 10/10 recommend!

After my usual and trusty mechanic closed shop I was told by a friend to go to 360 Automotive and was very impressed and satisfied with their expertise and honesty. I highly recommend this shop!

Top-notch service! Very professional and friendly. They even offer a shuttle which is soooo convenient!

Called 360 phone rang once and Wayne picked up. S/o Wayne and the team. Great communication, and service. Jeepeta drives beautifully thx!!!

Very professional and speedy service as well as pretty reasonable price. I highly recommend and use them in the future again. Thank you.

I honestly cannot recommend 360 Automotive enough. I was having issues with my Toyota Highlander having random alarms. It was a problem I definitely needed fixed because it would alarm randomly and even in the middle of the night (neighbors probably weren't too happy). Whenever I go to a regular mechanic, if they can't fix the problem they recommend that I go to the dealer. So I figured why not cut out the middle-man and go straight to Toyota. Huge mistake. I basically paid Toyota $240 (diagnostic fee after tax) for them to do no work and no definite diagnosis. I mentioned to them that from everything I read online it was most likely the hood latch. They insisted that it was no the hood latch. Anyway, long story short, out of desperation, I took it to 360 Automotive because I couldn't just let this problem persist. I honestly thought they wouldn't figure it out because even the dealer couldn't figure it out. But they did figure it out and it was 100% the hood latch. So they fixed it and my problem is resolved. So the next time I ever have a problem I'll cut out the middle man, Toyota, and go straight to the real experts. And I've gotta say Wayne and the entire staff at 360 Automotive were awesome!

So kind, helpful, caring, timely, excellent service! I am now a loyal customer after just 1 visit! Highly recommend! 🙂

10/10 great people working there. The guy I saw, I think the owner, helped get my hood open when it was stuck for months free of charge. Super nice and funny and explained the issue in simple enough details that were easy to understand. Will be recommending this place to friends, family and coworkers

My 2009 Nissan had knocking sounds. They quickly gave me a diagnosis with a fair estimate cost. The staff at the desk Wayne was super friendly. Would definitely recommend to friends.

Excellent customer service and prompt repairs at an inexpensive price.quality. I have been bringing my van here for several years and I'm always pleased.

This was my first experience at 360 Automotive & Repair and I was very pleased with it. Thry were fast, friendly at appropriately priced. Thanks.

One day service for a leak in rear end of F350. Reasonable rates and contacted me right away to inform of other needed repairs. I will return.

Best in town, hands down. They knew the car, they knew what was required for a 90,000 mile servicing (a big one!) and the car never ran better. Top notch.

Fast service and reasonable priced . Highly recommend

Fantastic staff, the manager and the staff helped me every step of the way and were very transparent and honest about how much time my fix would take. When I needed a part shipped, they let me know when it got to their shop and when they would start the work on my car. By far, 360 Automotive is the best garage I've been to EVER. Highly recommend if you're ever apprehensive about taking your car to a shop. These guys do NOT BS you and are there to help you. My car runs dang near brand new after they worked on it. Many thanks.

Personable, competent, fast, and efficient.

I have had two great experiences here (fixing brakes on a Subaru Forester and diagnosing an exhaust issue on a Honda Civic). Both times the employees were friendly and were very good at explaining what was going on and what options I had to fix my vehicle. They have a system where they can upload photos of the affected parts to your inspection report which helped me understand what needed to be repaired. I would highly recommend this shop and will bring my cars back here in the future.

Very professional and helpful to walk me through everything I needed to know! Will definitely be going back when in need of car repairs!

The fuel pump I had replaced woth 360 in Oct was faulty and 360 replaced it quickly and without charge when I contacted because it was under warranty.

If you’re living in the Tri-Cities area or just passing through and need car service These guys are by far the best,honest and will definitely be using them again

Got our car in on short notice, quickly diagnosed and fixed!

Fast, courteous service.

The tech, Jamie, did a great job fixing my mustang and explaining what he had to do to make it right. Now I have great heat in my car...thank you.

Great, HONEST service. Detected my faulty starter and replaced it that day and I was on my way.

Overall good experience

They did a great job on replacing my water pump on my 2015 Ford Taurus Not a easy task and they got it done super fast

10/10 service. Everyone was quick to help assess the problem and walk me through it and you can’t beat their happy demeanor. Made my stressful situation seem way more manageable.

I have used their store in Kennewick, West Richland and now just off Van Giesen in Richland. Consistently, the staff in all the stores is friendly and helpful. For the several cars I’ve brought to them, they get them fixed fast. Only four stars because my simple diagnostic recently cost over $200.

Helpful, courteous, and timely

360 Automotive diagnosed and repaired my vehicle in a timely manner. Customer service was very good, and I'm happy with the work performed. I would recommend this business to friends and family.

Oil change and lube performed as requested. 360 Auto also confirmed suspected oil leak and resolved with new oil filter.

First time customer and extremely satisfied with beginning to end.

360 has always been friendly, professional, thorough and accommodating! I’m thankful for this new location, it is super close to my house. Even with opening new locations they still keep that small business feel.

Exceptional service, the next day after I called. 360 accurately diagnosed the electrical malfunction in my chevy volt and got me back on the road right away.

Came in for minor directional bulb issue, they diagnosed the problem and fixed it very quickly

They were very helpful. Fast service. They explained everything well. Definitely recommend.

Very professional.

Got me in last minute and were able to fix the problem the same day! Thanks! Will definitely be a return customer.

We trust 360 Automotive and Repair with all our company and personal vehicle repairs. Their service is prompt, friendly and honest.

I had a very positive experience with this shop! They were able to get my vehicle in for evaluation the next day, accurately diagnosed the issue and repaired it same day. Additionally, their customer service is phenomenal - Josh was helpful and very communicative throughout the entire process. I highly recommend.

These guys were great. They got me in same day with no appointment and I was back up and running by the end of the day!

The folks at Richland AutoCare Center were helpful, kind, and fast! They listened and went out of their way to take care of my vehicle! I appreciate their good nature and knowledge!

Amazing experience from start to finish. Great communication and thorough explanations. They were willing to troubleshoot and because of this kept our costs down.

Rob, Kevin, and Charlie are great to work with. Customer service is top notch.

I've taken old and even antique vehicles to Richland AutoCare off and on for many years. They are always willing and able to get the job done while I have had others turn me away because my vehicles are "too old." I'm very happy with their cooperative service.

Phenomenal service and attention to detail. Knowledgeable and capable, did a great job on my rog. They listened, communicated, and did a fantastic job chasing a few problems despite my vague descriptions! They even had an opportunity to charge me more for a situation that wasn't their fault, but they made it right without a second thought. Great people, highly recommended.

I do regular car maintenance in this shop for my SUV Crosstrek. The service is great. Highly recommended.

If you are looking for a shop and team that is straightforward, transparent, reasonably priced, with quality work, then visit Josh and his team at the Richland location! They went above and beyond to diagnose the issues I was having, even when it got tricky. They communicated well about the issues and what my options were. Thankful for their hard work and standup quality customer service!